Terms of service

Orders

Orders must be submitted in writing. In special cases they can be accepted verbally, but immediately confirmed against the return of our countersigned order confirmation. In any case, the order confirmation is sent and the data on this report determine each element of the supply, which is accepted in the absence of any timely notification of discrepancies.

Transfer

Prices are intended for ex-warehouse delivery Indemar Industriale (exw-incoterms Icc Paris 2010). The risks related to the products will pass to the buyer at the time of taking delivery by the person in charge of collecting the same, be it carrier or customer.

Delivery

The delivery date indicated in the order confirmation must be considered as indicative, as this may depend on delays in delivery by the manufacturer of the goods or inconveniences in its transport. In these cases, Indemar Industriale will inform the client of the difficulty and will endeavor to reduce the consequent inconvenience to the minimum.

Invoices and payments

Invoices will be issued by Indemar Industriale in accordance with the provisions of the order confirmation sent to the customer. The related payments must be made in the manner and at the times indicated. In the event of a delay, Indemar Industriale reserves the right to apply interest in accordance with the law, pursuant to art. 1186 c.c.

Complaints

The buyer must check the products supplied by Indemar. In case of any discrepancy in quality or quantity, a complete and detailed report must be sent within eight days of receipt, where it is necessary to indicate the number of the transport document, the date, article code and description. In case of non-compliance, the warranty on the product may not be operational and will lose all rights of the customer.

Warranty terms

No form of warranty, explicit or implicit, is acknowledged, in addition to the repair or replacement of the defective product. It is therefore excluded any request for compensation for any damages, direct or indirect, resulting from defects in the construction of products as well as those resulting from the non-use of the goods intended for them. It is also excluded any warranty and liability for improper or particular use of the product, not expressly detailed and specified during the negotiation.

Returns

The return, for any reason, of products can only take place upon authorization by Indemar Industriale, which reserves the right not to collect goods in the absence of the above mentioned authorization.

Jurisdiction

For any dispute between the parties, exclusive jurisdiction is attributed to the Genoa Court.